Transcription services are a large part of my business and I have many years’ experience in this area. I get a lot of enquiries from clients who are not sure about the transcription process, what digital transcription is, how they get their audio files to me etc. etc.
So I’ve decided to compile all that information into one easy Question and Answer tip sheet, and share with you some of my transcription secrets!
Q1. What sort of transcription do you do?I undertake all kinds of transcription, from general dictation of letters and reports, to conferences and group meetings. Some of the areas listed on my website are:
General correspondence and reports
One-on-one interviews
Research interviews
Teleconferences
Teleclasses
Meetings
Recorded telephone calls
Financial end of quarter teleconferences
I am also a certified Medical Transcriptionist, so I can work on your medical transcripts too!
Q2. How do I get my audio files to you?Digital audio files can be emailed to me as email attachments; I can download them directly from your website via FTP; or I can utilize a file transfer service.
Standard cassettes and CDs can be mailed to me, and I can return them once your audio transcription project is complete.
Q3. What type of digital audio files can you handle?The simple answer is most of them! I use Express Scribe transcription software and it can handle most of the major audio file formats, including:
DSS
WAV
Mp3
I also have audio conversion software should your file not be one of the major audio file formats.
Q4. Can I send my audio file as an email attachment?Well you could if you wanted to, but I advise against doing this for several reasons:
a. Digital audio files can be huge and can take a long time to send and/or receive via email.
b. Most ISPs put a limit on the size of a file attachment that you can send and/or receive via email. For example an hour long audio file saved as a .WAV file can be more than 40mb - my ISP won't let me receive file attachments that are more than 15mb!
c. If you are on dial-up then it can take HOURS to send email, thus blocking your email mailboxes.
d. Sending information via email isn't always secure and if your digital audio file is confidential then email may not be the best way of transferring the data.
Instead I recommend that you utilize a secure file transfer service to send me your digital audio files. I have an account with Send This File for you to use.
Q5. How do you ensure the security of audio, especially with transferring digital files over the internet?This is a very real concern for clients, especially those who work in the legal and medical professions. Often their audio files contain confidential and sensitive client/patient data.
Again this is where the file transfer service comes into its own. The service I use at Send This File uses a secure transfer (128-bit SSL Encryption) which is the same industry-standard internet security that Internet banks use. I can also return completed documents via Send This File, thus ensuring the same level of security.
I hope that this has answered all of your transcription questions, but if it hasn’t then just
contact me and I’ll happily answer your questions.
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